If you accidentally press ‘Deny’, go to System Preferences -> Security & Privacy -> Files & Folders -> Find “The Sims 4” in list and tick the “Documents Folder” check box to grant access. The game will ask you for permission to access Documents folder. If not, make sure to update Origin as well! Please, make sure you are running the latest version of Origin (10.8). If you are playing on macOS Mojave and The Sims 4 is not opening: One more thing before you jump right into your game: Simmers on macOS 10.15 (Catalina) will be prompted to allow The Sims 4 access to the Documents folder. This patch makes things work more reliably for Catalina users! For a list of The Sims 4 patches, see Category:Patches and updates for The Sims 4. However, when a new patch is released, online features will be unavailable until it is patched to the latest version. Patches and updates for The Sims 4 are set to download and install automatically, but this behavior can be disabled. Catalina players have had a bit of a rough time thanks to some changes in how applications access files. The Sims 4 delivers its patches via Origin. Small but important update for macOS players. An update has been released for Mac users that makes the game more reliable for Catalina players.
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